Proof Approval: Production begins only after the customer provides written or digital approval of the final mock-up.
Customer Responsibility: The customer is solely responsible for checking spelling, grammar, placement, and sizing on the approved proof.
Finality: Once proof is approved, any errors discovered later are the customer’s responsibility.
Deposits: A non-refundable 50% deposit is typically required before materials are ordered or production begins.
Final Payment: The remaining balance must be paid in full before the order is released for pickup or shipping.
Ownership Rights: Customers must warrant that they own or have permission to use all submitted logos and artwork.
Right of Refusal: The shop reserves the right to refuse any order containing content deemed illegal, hateful, or infringing on trademarks.
File Requirements: Artwork must meet specific technical standards to ensure print quality. To ensure the highest quality results, please provide artwork in vector format (e.g., .ai, .eps, .cdr, .svg, or .pdf with all fonts outlined), while embroidery specific files should be submitted in .dst format.
Turnaround Time: Standard turnaround is approximately 10 business days from the date of deposit and final art approval.
No Guarantees: Stated turnaround times are estimates and not guaranteed delivery dates unless otherwise agreed in writing.
Shipping: Shipping costs are typically not included in initial estimates, and shipping time is separate from production time.
Color Matching: While shops aim for precision (using systems like Pantone), exact color matches are not guaranteed due to monitor differences and garment dyes.
Spoilage Policy: A small percentage of misprints (typically 1–2%) is standard in the industry; the shop is generally not liable for replacing these individual pieces.
Customer-Supplied Goods: We assume no responsibility for replacing or reimbursing customer-provided garments that are damaged during the decoration process.
No Refunds: Due to the custom nature of the products, refunds are generally not offered unless there is a clear manufacturing defect.
Cancellation Fees: Orders cancelled after garments are ordered or screens are prepared may be subject to restocking or setup fees.
Claim Window: Any defects or errors must be reported within a strict timeframe (e.g., 72 hours) following delivery.
