We collect information that you voluntarily provide to facilitate your orders and inquiries:
Contact Information: Name, email address, phone number, and shipping/billing addresses.
Order Details: Artwork files (vector or .dst), garment specifications, and project-related instructions.
Payment Information: Transaction details processed through secure third-party providers. We do not store full credit card numbers on our servers.
Technical Data: Automatically collected info such as IP addresses, browser types, and site usage through cookies.
Your data is used strictly for business operations:
Order Fulfillment: To provide custom quotes, process payments, and deliver your custom apparel or promotional products.
Communication: To send order status updates, artwork proofs for approval, or respond to inquiries.
Improvement: To analyze website trends and enhance your user experience.
We do not sell or rent your personal information. Your data is only shared with:
Service Providers: Shipping carriers (e.g., UPS, Purolator, FedEx) and secure payment processors.
Legal Compliance: If required by law, subpoena, or to protect our legal rights.
Security Measures: We implement commercially acceptable safeguards, such as SSL encryption, to protect your data from unauthorized access.
Retention: We retain personal information only as long as necessary to fulfill your orders or comply with tax and legal requirements.
Depending on your location (e.g., under GDPR or CCPA), you may have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request updates to inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Updates: We may update this policy periodically and will notify you by posting the new “Effective Date” at the top of the page.
Contact Us: For any questions regarding your privacy, please contact us at info@customwear.com.
