Immediate Cancellation: Orders cancelled within 24 hours of placement may receive a full refund, provided no materials have been ordered and no artwork proof has been created.
Pre-Production Cancellation: If an order is cancelled after garments have been ordered from the supplier before printing/embroidery begins, a 25% restocking fee plus any freight costs will apply.
Artwork Fee: If custom digitizing (.dst) or vector art conversion has already been performed, the associated design fees are non-refundable regardless of when the order is cancelled.
In-Production: Once production has commenced (garments are staged, screens are burned, or embroidery has started), the order cannot be cancelled, and no refunds will be issued.
Deposits: The initial 50% deposit is generally non-refundable once garments are secured or production prep begins to cover administrative and sourcing costs.
Rush Fees: Fees paid to expedite an order are non-refundable once the expedited timeline has been initiated.
Shipping: If an order is cancelled after it has been packed or picked up by a carrier, shipping charges are non-refundable.
Written Notice: All cancellation requests must be submitted in writing via email to info@customwear.com to ensure a timestamped record.
Confirmation: A cancellation is not considered final until you receive written confirmation from our team.
Communication Lapses: Orders for which no artwork approval is received within 30 days may be considered abandoned; in such cases, deposits may be forfeited to cover storage and administrative costs.
